Case Study: Hoot boosts lending and member communications with incuto

Hoot - Customer Case Study

Hoot Credit Union, a community financial co-operative serving Bolton and Bury, wanted to move away from paper-based processes and digitise member services to survive and grow. The customer was looking for a better way to communicate with members, offer relevant products proactively, and improve access to savings and loans, especially as demand for digital services increased.

incuto provided Hoot with its banking platform, including the Buzz communications tool, an online Members Area, Hive Data Layer, Open Banking, Faster Payments, and online loan applications. The impact was significant: member communications increased three-fold, total lending rose 48% in September 2020 versus the previous year, Hoot generated four times the loan applications of comparable credit unions, and it processed a 450% increase in share withdrawals in one day, with 95% handled through incuto’s platform.

Hoot

David Batten

Chief Executive Officer