Case Study: Boston Medical Center improves nurse hiring and retention with Incredible Health

Boston Medical Center’s 3-Step Approach to the Nursing Shortage

Boston Medical Center (BMC), a 514-bed academic medical center and New England’s largest safety net hospital, was facing the ongoing challenge of hiring and retaining enough nursing staff in a highly competitive labor market. To address this, BMC partnered with Incredible Health to improve permanent nurse recruitment and better support its workforce, especially as demand for nurses continued to outpace supply.

Incredible Health helped BMC streamline and accelerate hiring by simplifying operational steps, reevaluating requirements, and making faster decisions to reduce delays from application to offer. BMC also focused on market-based compensation, stronger nurse leadership, Magnet-driven development, and data-informed retention strategies. The case study does not provide a specific quantified outcome, but it notes that Incredible Health enables employers to hire permanent specialized nurses in 20 days or less, supporting faster hiring and stronger nurse engagement.

Boston Medical Center

Nancy Gaden

SVP and Chief Nursing Officer