Case Study: Solutions by STC achieves 90% faster resolution times with Incorta

Solutions by STC cuts resolution times by 90% with Incorta

Solutions by STC, a telecommunications operations department, faced a challenge with siloed data from eight different sources. This poor visibility forced their agents to spend hours manually investigating multiple systems to troubleshoot client network issues, causing them to overrun key performance indicators. Their Microsoft SSRS reporting was also slow, taking days to generate crucial reports.

By implementing Incorta, the company unified its data sources without data modeling or ETL. This provided agents with a single-pane, 360-degree view of all systems, delivering data in sub-seconds. The results were significant, including a 90% reduction in resolution times, $600K in annual cost savings, and reporting that became twice as fast. Incorta also enabled near real-time dashboard refreshes and empowered the company to plan for future revenue growth.

Solutions by STC