Case Study: Global Quick-Service Restaurant approves 79% more mobile BOPIS orders and reduces chargebacks by 36% with Incognia

Global QSR approves 79% More Mobiles BOPIS Orders, Reducing its chargeback rate by 36%

Global Quick-Service Restaurant faced rampant card-testing fraud in its mobile buy online, pick up in store (BOPIS) channel that drove up chargebacks and forced its existing fraud controls to block 54% of mobile orders, creating heavy friction and lost revenue. To address this, the restaurant partnered with Incognia and deployed Incognia Secure Payments using location behavioral biometrics and location intelligence to better distinguish legitimate customers from fraudsters.

Incognia’s solution scored and flagged high-risk accounts based on suspicious location patterns, reducing false positives and allowing trusted users through with less friction. As a result, Incognia helped Global Quick-Service Restaurant approve 79% more mobile BOPIS orders and cut its chargeback rate by 36%, with Incognia estimating a 28% increase in app revenue.