Case Study: Top Retail Bank in Brazil achieves 85% automatic verification of new mobile applications with Incognia Address Verification

Automated Identity Verification for Frictionless Onboarding on Mobile Banking Applications

Top Retail Bank, a leading retail bank in Brazil, faced high friction in mobile account onboarding: its credit bureau verified only about 60% of new applicants, creating time‑consuming manual reviews and application abandonment. To improve automated identity verification, Top Retail Bank partnered with Incognia and evaluated Incognia Address Verification for its mobile onboarding flow.

By integrating Incognia Address Verification, Incognia matched device behavioral location history to claimed addresses to automate identity checks; combined with the credit bureau the bank was able to automatically verify 85% of new mobile applications, open 5,481 additional accounts (a 38% increase), reduce manual reviews by 24%, and cut false negatives by 63% — while also detecting and blocking coordinated fraudulent account-creation attempts.