Case Study: Leading Digital Bank achieves 81% automatic address verification and 11% lower onboarding costs with Incognia

A digital bank reduces onboarding friction by automatically verifying 81% of addresses for new users

Leading Digital Bank faced high onboarding friction: relying on four credit bureaus still left 29% of mobile applications for manual review and drove a 70% application drop-off. To fix this, the bank turned to Incognia and its mobile identity verification using location behavioral biometrics to verify user addresses without adding customer friction.

Incognia was integrated into the bank’s mobile onboarding to match device location behavior to the address provided; over a 25-day test the solution automatically verified 81% of new addresses (65% in real time, ~173,000), reduced manual reviews by 18%, blocked 13,000 suspicious accounts in real time, and cut overall onboarding costs by 11%.