Case Study: Viva Aerobús achieves faster, contactless passenger travel with Incode

Viva Aerobús and Incode are digitalizing the airport ecosystem for Mexico with seamless, contactless passenger experiences

Viva Aerobús, a leading ultra-low-cost airline in Mexico, faced the challenge of moving millions of passengers through cumbersome and stressful airport processes. Seeking a competitive differentiator, they partnered with Incode to enhance the passenger experience with greater convenience, security, and operational efficiency through digital transformation.

Incode implemented its seamless Incode ID solution, which allowed passengers to create a digital identity wallet for swift biometric verification. The results included a frictionless and completely touchless travel experience, with users identified securely in less than two seconds. This significantly accelerated airport operations, substantially reduced queue times for hundreds of thousands of weekly passengers, and eliminated the need for physical documents or printed boarding passes.

Viva Aerobús

Guillermo Herrera

Director of Information Technology