Case Study: a large hospitality company improves guest check-in with Incode Omni

Leading the way to a new standard of luxury in Asia’s hospitality industry

a large hospitality company faced challenges with long guest check-in and check-out queues and the need to comply with strict government regulations in Singapore. They sought a technology partner to create a seamless, front-desk-free experience while preventing fraud and handling diverse identification documents. They selected Incode and its Incode Omni identity verification platform to address these complex operational and security needs.

Incode implemented a mobile solution integrated into the client's app, which uses ID scanning, facial recognition, and liveness detection to validate guests remotely. This partnership resulted in a streamlined, automated check-in process that significantly improved guest satisfaction, ensured regulatory compliance, and enhanced security by preventing synthetic identity fraud. Incode's solution is deployed in Singapore with plans for a global rollout.