Case Study: Citibanamex achieves faster, more secure digital onboarding with Incode Omni

Citibanamex harnesses the power of the Incode Omni orchestration platform to drive digitalization of the banking sector in Mexico

Citibanamex, the second-largest bank in Mexico, faced challenges in its rapidly evolving market, including the need to digitize customer onboarding, reduce fraud, and provide secure remote services. To succeed, the bank partnered with vendor Incode to implement its Incode Omni identity orchestration platform to create frictionless and secure methods for customer verification and authentication.

Incode deployed its AI-powered Incode Omni platform, which utilizes advanced face recognition and liveness detection, to deliver a fully automated onboarding solution. The results for Citibanamex were significant, including an 80% reduction in onboarding costs, an increase in new accounts, and a major reduction in fraud attempts, all while ensuring regulatory compliance and a secure customer experience.

Citibanamex