Case Study: Leading Restaurant Chain Company achieves improved recruitment and retention with Included Health

Leading restaurant chain leverages Virtual Care to improve employee retention and recruitment

Leading Restaurant Chain Company faced rising turnover and difficulty recruiting and retaining part‑time staff and needed an affordable way to address employees’ physical and mental health while tackling social determinants of health. The organization partnered with Included Health to extend virtual Everyday & Urgent Care, Behavioral Health, and an Rx discount card as a new employee perk for non‑medically‑eligible employees and their dependents.

Included Health delivered a comprehensive virtual care benefit launched in 2022, offering 24/7 access to providers (Everyday & Urgent Care visits in as little as five minutes; behavioral health appointments in days) at low cost. Early impact included a 20% franchisee opt‑in rate within five months, 41% of employees saying $4‑per‑visit access strongly influenced their decision to stay, a 4.95/5 member rating, and a 95% case resolution rate.