Case Study: Torq standardizes incident management and replaces PagerDuty & Rootly with incident.io

Torq replaces PagerDuty and Rootly in under 4 weeks with incident.io

Torq, a fast-growing cybersecurity company, faced a fragmented and inefficient incident management process. Their engineering team used a combination of PagerDuty for alerting and an abandoned Rootly implementation, which created more work than it resolved. This setup lacked standardization, made stakeholder communication manual, and provided no visibility into incident volume, frustrating developers and leadership alike.

By implementing incident.io's all-in-one platform, specifically its Response and On-call products, Torq standardized its entire incident workflow. The solution consolidated their tooling into a single, Slack-first system that automated alerts, communications, and post-incident follow-ups. The results were rapid: a less than four-week migration, 100% of post-incident follow-ups documented, and 17 teams onboarded. Adoption was so successful that teams not originally part of the plan were actively requesting access to incident.io.

Torq