Case Study: THRIVE Learning achieves faster, enterprise-ready incident response with incident.io

THRIVE Learning migrates in half a day and cuts incident response friction with Incident.io

THRIVE Learning, a provider of employee development software, faced challenges with a manual incident response process reliant on PagerDuty and text files. This system was prone to human error, lacked visibility for tracking follow-up actions, and did not integrate well with the team's workflow in Slack. As the company grew and attracted larger enterprise customers, these limitations became more pronounced, prompting them to seek a solution from incident.io.

By implementing incident.io's Response and On-call products, THRIVE Learning automated its incident management within Slack. The solution provided self-building timelines, automatic integration with Jira, and reminders for overdue actions. The results included organic adoption across four departments, a migration completed in half a day, and a significant cultural shift where incidents are now used proactively for improvement. The platform also provided strategic analysis capabilities and valuable data for enterprise procurement conversations, giving the company confidence as it scales.

THRIVE Learning