Case Study: Sublime Security unifies support, security, and engineering incident response with incident.io

Sublime Security scales incident response from 15 to 90 seats with incident.io

Sublime Security, a cybersecurity company, faced disjointed incident management across its support, security, and engineering teams. Each team was using a different set of broken or insufficient tools, including PagerDuty and homegrown automations, which lacked visibility, proper Slack integration, and cross-functional coordination. The vendor, Incident.io, provided a solution using its Response and On-call products to create a unified platform.

By implementing Incident.io, all three teams were consolidated onto a single platform. The solution provided formal paging, automated workflows, private channels for security, and a unified status page. The measurable impact was significant, with user seats growing from 15 to 90 due to organic adoption. Incident reporting that once took hours was reduced to minutes, and engineering retired its fragile homegrown system. Incident.io provided the visibility and coordination that Sublime Security needed.

Sublime Security