Case Study: Motorway boosts engineering velocity with incident.io

Motorway boosts engineering velocity with incident.io in 2 weeks

Motorway, the UK's fastest-growing used car marketplace, faced a fragmented and manual incident management process. Their engineering teams juggled multiple disconnected tools like Opsgenie, Jira, and Slack, which created significant administrative overhead and made learning from incidents nearly impossible. This reactive approach hindered their engineering velocity and ability to innovate. To address this challenge, Motorway chose to implement the incident.io platform, specifically using its Response and On-call products.

By implementing incident.io, Motorway automated its incident response, eliminating manual overhead and enabling true data-driven decision making. The solution provided a 60% improvement in proactive detection, with issues now caught by internal observability rather than customer reports. incident.io drastically reduced the time engineers spent on reactive incidents, which directly translated into increased development velocity and allowed the team to focus on innovation.

Motorway