Case Study: Render improves incident response and reliability with incident.io

Industry Interviews Uma Chingunde, Vice President of Engineering at Render

Render, the infrastructure company behind fast app and website hosting, needed a better way to manage reliability and security incidents as it scaled. Its engineering team had experience with rigorous incident response practices from previous roles, and as Render grew, it wanted to reduce the cognitive overhead of incident handling and improve how quickly teams could respond when issues arose.

By adopting incident.io alongside improved observability, Render streamlined incident declaration, communication, and response. The result was a faster rollback during a recent database-related incident: once users reported problems and the incident was opened, the team identified the likely cause and reversed the change within minutes, avoiding what could have been hours of impact. Incident.io helped Render move faster and reduce downtime, saving time for engineers and improving user experience.

Render

Uma Chingunde

Vice President of Engineering