Case Study: RD Station improves customer communications with incident.io Status Pages

How incident.io’s Status Page brought reliability back to RD Station’s customer comms

RD Station, the large Latin American SaaS company behind products like RD Station Marketing and CRM, needed a more reliable way to handle external communications during incidents. Their existing status page was clunky, hard to use, and lacked the flexibility to send routine incident and maintenance updates, creating frustration for their team and risk for customers.

Using Incident.io’s Status Pages product, RD Station gained a simpler interface, deeper integration with its existing incident response workflows in incident.io, and better support for SSO and other tools already in use. Incident.io helped RD Station improve customer communication during critical moments and streamline incident information, while also involving them early in the design process to shape the product.

RD Station

Tiago Torresani

Engineering Team Lead