Case Study: Etsy transforms incident response with incident.io

How incident.io’s pace of development helped Etsy turn incident response into a superpower

Etsy, the global marketplace for unique and creative goods, needed a better way to manage incident response as its team and incident volume grew. Jeremy Tinley and his team struggled with overlapping incidents, limited visibility into lower-severity and internal-facing issues, and an inability to measure the full time spent resolving incidents and follow-up discussions.

Etsy chose incident.io for its fast pace of development, strong Slack integration, simple UI, and deep incident data capture through Insights and Workflows. With incident.io, Etsy automated much of its incident lead process, improved coordination across teams, and gained actionable reporting used by VPs, directors, and the CTO each month; the company also reported better visibility into incidents, more widespread adoption, and a major reduction in manual incident-handling work.

Etsy

Jeremy Tinley

Sr. MySQL Ops Engineer