Case Study: ComplyAdvantage reduces incident management time with incident.io

How incident.io reduced time spent on running incidents at ComplyAdvantage

ComplyAdvantage, a leader in AI-driven financial crime risk detection data and insights, needed a better way to manage incidents as the team grew. Before working with incident.io, the company relied on a manual Jira-and-Slack process that was hard to scale, fragmented, and lacked a clear way to prioritize incidents and decide next steps.

Using incident.io’s incident management platform, ComplyAdvantage introduced automated workflows, decision flows, nudges, and prompts to standardize response and reduce manual effort. The result was a much leaner process, cutting incident management steps from around fifteen to just two or three, improving cross-team communication, and helping engineers spend less time running incidents and more time building product features.

ComplyAdvantage

Steve Treglown

Head of Technical Support