Case Study: Pleo improves incident response and communication with incident.io

How incident.io helped Pleo reinvent the way they communicate during incidents

Pleo, a fast-growing spending solution for teams across Europe, needed a better way to manage incidents as they scaled. Their in-house incident response tooling made communication unclear and siloed, made post-incident learning hard because of manual documentation, and left them struggling with a growing backlog and mounting engineering burnout.

Using incident.io, Pleo introduced automated Workflows, improved Slack-based incident communication, and adopted a more intuitive incident declaration and response process. The result was faster, clearer incident coordination across the company and easier postmortems through the Insights dashboard, helping Pleo reduce manual overhead and identify the areas needed to lower mean time to recovery.

Pleo

Braedon Plough

Site Reliability Engineer