Case Study: Giant Swarm standardizes incident response and reduces stress with incident.io

How incident.io helped Giant Swarm take the stress out of managing incidents

Giant Swarm, a fully remote cloud-native infrastructure provider, needed a more structured way to manage incidents as the team grew. Before using incident.io, they relied on OpsGenie for alerts and a single Slack incidents channel, which made response coordination ad hoc and stressful, especially for new on-call engineers learning the process.

With incident.io, Giant Swarm standardized incident management through automations and workflows, making incidents more consistent and reducing cognitive load during high-pressure situations. incident.io also improved post-incident follow-up and customer communications, helping Giant Swarm save an estimated 3 hours of onboarding per new on-caller, cut RCA generation time from over an hour to several minutes, and increase follow-up capture from about 40% to 90%.

Giant Swarm

Joe

Vice President Engineering