Case Study: Accurx improves incident visibility and auditing with incident.io

How incident.io has helped Accurx to improve incident visibility

Accurx, a healthcare startup used by most GP practices in the UK, needed a better way to manage incidents involving sensitive patient data and NHS integrations. Before using incident.io, incidents were handled in Slack with inconsistent processes, limited visibility, and information that was often lost as the company scaled. Accurx also needed a tool that could meet strict healthcare auditing and reporting requirements.

With incident.io, Accurx standardized incident management directly in Slack, with automated workflows, customizable terminology, postmortem templates, and clearer incident categorization. incident.io improved visibility, collaboration across teams, and reporting, while helping Accurx produce audit-ready incident records for the NHS. The company said incident.io saves them 1–2 hours per incident and helped them earn a positive audit report from NHS auditors.

Accurx

Vicky

Head of The User Support Team