Case Study: WorkOS achieves more consistent incident response with incident.io

How incident.io gave WorkOS the confidence to declare more incidents

WorkOS, an API platform that helps organizations implement enterprise features like Single Sign-On (SSO), needed a better way to handle incident response. Before adopting incident.io, the team relied on a Slack-driven, largely manual process that created mental overhead, made onboarding difficult, and made it hard to consistently track and follow up on incidents.

With incident.io, WorkOS automated incident workflows, centralized incident information, and added follow-up tracking tied to Linear, giving the team a more consistent process and lowering the bar for declaring incidents. incident.io helped WorkOS broaden what they considered an incident, involve non-technical teams more easily, and scale incident response with confidence—resulting in more reliable incident declarations and clearer tracking from start to finish.

WorkOS

Alon Levi

VP of Engineering