Case Study: Future democratises incident management with incident.io

How Future has democratised incidents with incident.io

Future, a global platform for specialist media behind brands like GoCompare, Decanter, PC Gamer and Marie Claire, needed a better way to manage incidents across its many websites and distributed teams. Its previous process was inconsistent, with no standard end-to-end workflow and too many different tools in play, making it difficult to involve the right people, clarify ownership, and keep incident communications consistent.

With incident.io, Future standardized incident management in Slack using lightweight workflows, prompts, and nudges that anyone could follow. The result was wider adoption across the organization, clearer stakeholder visibility through the web app, and easier reporting for leadership; according to Future, incident.io helped them keep response teams focused while giving stakeholders the updates they needed and enabling quick monthly incident reporting from the dashboard.

Future

Toby Jackson

Global SRE Lead at Future