Case Study: Clari builds a global incident management program with incident.io

How Clari built a global incident management program, powered by incident.io

Clari, a global revenue platform company, needed a more consistent and scalable way to manage incidents as it grew across regions and teams. Before using incident.io, its incident response was highly manual, inconsistent, and dependent on tribal knowledge, which made context sharing, incident declaration, and follow-up difficult.

With incident.io, Clari rolled out a unified global incident management program with a single process for declaring, tracking, and evaluating incidents. The platform helped automate repetitive tasks, improve visibility and communication, and made it easier for responders to jump in quickly across North America, India, and Poland; Clari also extended incident.io to security incidents, product releases, and maintenance events.

Clari

Balaji Narayanan

Senior Director of Engineering