Case Study: Flagstone modernizes incident management and compliance with incident.io

Flagstone migrates incident management in 2 months with incident.io

Flagstone, a UK-based fintech company, needed to modernize its fragmented incident management process. Their system, which used PagerDuty for alerting and Azure DevOps for tracking, was entirely manual, created significant overhead for engineers, and lacked centralized communication, making compliance reporting difficult. They turned to incident.io and its Response and On-call products to find a solution.

incident.io provided a centralized platform integrated with Microsoft Teams, unifying alerting, real-time communication, and postmortem reporting. This solution was implemented across the entire organization in just two months. The results were significant, including a 4.7/5 satisfaction score, deployment to 114% of contracted seats due to organic adoption by non-engineering teams, and a dramatic improvement in on-call hygiene and operational resilience.

Flagstone