Case Study: Built replaces PagerDuty and gains full incident management lifecycle with incident.io

Built saves 4+ hours on post-mortems with incident.io

Built, a FinTech company, replaced their manual incident management processes and PagerDuty with Incident.io's all-in-one platform. Their challenge was that while PagerDuty handled initial alerts, everything that followed—including documentation, timelines, and post-mortems—was entirely manual. This consumed significant engineering time, delayed important work, and lacked a dedicated owner, all without a budget for increased spending.

By implementing Incident.io, Built got a full, Slack-native incident management lifecycle for roughly the same cost as PagerDuty alerting alone. The solution automated post-incident paperwork, saving over four hours on each post-mortem and freeing engineers to focus on solving problems. The platform provided automatic timeline generation and centralized reporting, giving leadership visibility into incidents without needing to be present.

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