Case Study: Bud transforms incident response with incident.io

Build or buy For Bud, the choice to buy transformed their culture of incident response

Bud Financial needed a better way to manage incidents as they grew, but their homegrown Slackbot quickly showed the limits of a quick build. The team wanted a more predictable, consolidated incident response process that would fit a financial services environment and support everything from declaration to post-mortems.

Bud chose incident.io to replace the internal bot with a full incident management platform, including features like Workflows and Catalog. With incident.io, Bud improved its incident response process, reduced maintenance burden, and spent less than they had on maintaining the old tool, while also driving better customer service, satisfaction, and revenue outcomes.

Bud

Michael Cullum

VP of Engineering and Data