Case Study: Central EMS improves incident planning and event operations with Rhodium from Incident Response Technologies

Central EMS - Customer Case Study

Central EMS, an EMS agency in Fayetteville, faced the challenge of efficiently incorporating the Incident Command System into its daily and large-scale operations, such as University of Arkansas football games with over 75,000 attendees. They needed a robust solution for creating Incident Action Plans, maintaining accountability, and ensuring clear documentation and communication between command staff and their dispatch center.

Incident Response Technologies, Inc. implemented its Rhodium platform, which features enhanced ICS forms and real-time communication tools. After only a two-hour training session, command staff began using the intuitive system daily. For every major event, Central EMS now uses Rhodium to prepare IAPs and track unit tasks, resulting in immediate post-event evaluation and more efficient planning for future needs.

Central EMS

Joshua Kuykendall

Battalion Chief