Case Study: Nampa School District streamlines help ticketing and asset management with Incident IQ

The “Night and Day” Transformation of Nampa School District’s Help Ticketing and Asset Management

Nampa School District, a K-12 district serving more than 14,000 students across 24 locations in Nampa, Idaho, needed a more user-friendly and comprehensive way to manage help tickets and assets as its one-to-one device program grew. Before adopting Incident IQ, the district struggled with a hard-to-use support platform that lacked the workflow, reporting, and asset-tracking capabilities its IT team needed.

Using Incident IQ’s help ticketing, workflow automation, search, reporting, mobile access, and asset management tools, Nampa School District streamlined support for students and staff, including student tech teams and resource managers. Incident IQ helped the district route tickets more efficiently, improve device distribution and asset visibility, and quickly find records by partial details like names, asset tags, or ticket numbers, giving the team a simpler, more effective K-12 support system.

Nampa School District

Laurie Ramsay

IT Helpdesk Supervisor