Case Study: Rankin County School District streamlines asset management and help ticketing with Incident IQ

Rankin County School District manages 19,000 student devices with Incident IQ

Rankin County School District, a large K-12 district in Mississippi, faced challenges with managing over 19,000 student devices and streamlining its help ticketing process. Their previous system lacked robust asset management and seamless integration with essential platforms like PowerSchool. They needed a more comprehensive solution to handle their growing technology support needs and chose the Incident IQ platform.

Incident IQ provided a unified system that combined detailed asset management with help ticketing, integrating directly with the district's MDM and SIS software like Jamf and PowerSchool. The solution enabled efficient automations for routing tickets, empowered a student tech team program, and provided valuable analytics. As a result, Rankin's IT team gained complete visibility over its assets, dramatically improved workflow efficiency, and could proactively address potential issues, accomplishing more than ever before.

Rankin County School District