Case Study: Nampa School District transforms help ticketing and asset management with Incident IQ

Nampa School District supports 14,000 students with Incident IQ

Nampa School District, serving over 14,000 students across 24 locations, faced significant challenges with its previous IT support platform, which was difficult to use and lacked comprehensive features for help ticketing and asset management. Seeking a more user-friendly and insightful workflow management solution, the district partnered with Incident IQ to implement its K-12 focused platform.

Incident IQ provided a solution that streamlined ticketing with automated routing rules and enabled a unique student tech team program. The platform's powerful search and mobile capabilities improved technician efficiency, while its asset management tools gave resource managers better control over device distribution. As a result, Nampa School District achieved vastly improved visibility into its assets and a much more efficient support process, with staff describing the transformation as "night and day" compared to their previous system.

Nampa School District