Case Study: Simsbury School District escapes spreadsheet hell with Incident IQ

How a busy K-12 IT department graduated from spreadsheets

Simsbury School District, a K-12 district serving more than 4,000 students across seven schools, was struggling with disconnected help ticketing and asset management systems. Its small IT team of four technicians was managing over 13,000 devices with a mix of spreadsheets, email, and separate tools, which created “spreadsheet hell” and made it difficult to keep up with support requests and inventory tracking. The district turned to Incident IQ for an integrated help desk and asset management platform built for K-12.

With Incident IQ, Simsbury School District consolidated ticketing and inventory into one system, imported data through Google and PowerSchool integrations, and set up automations and custom workflows for routing requests by location, issue type, and specialized needs. The results included faster ticket resolution, better visibility into device locations and assignments, improved handling of assistive technology and URL whitelisting requests, and more proactive staffing decisions based on ticket data. Incident IQ also helped the district move from reactive to proactive support, replacing manual spreadsheet work with structured data and clearer reporting.

Simsbury School District

Maggie Siedel

Director of IT