Case Study: Henderson Collegiate achieves operational excellence with Incident IQ

Henderson Collegiate scales support for 1,400 students with Incident IQ

Henderson Collegiate, an independent K-12 school, struggled with its lean IT team to manage a high volume of technical support requests and asset tracking through inefficient manual processes like Google Forms and email. This lack of a modern system led to communication breakdowns, an inability to track performance, and a reactive approach to its inventory of over 1,500 devices. To modernize its operations and deliver more with its existing resources, the school chose the Incident IQ platform.

Implementing Incident IQ's iiQ Ticketing and iiQ Assets provided Henderson Collegiate with a unified system for help desk and asset management. The solution automated workflows, provided real-time visibility, and featured a knowledge base for self-service. The results were transformative, freeing up dozens of staff hours weekly and enabling the small team to handle increased demand without adding headcount. Incident IQ proved so invaluable it became a budget priority and was later expanded to manage facilities work orders, providing the data needed for continuous improvement and informed decision-making.

Henderson Collegiate