Case Study: Democracy Prep Public Schools improves asset management and IT support with Incident IQ

Establishing a “Game-Changing” Asset Management and Help Ticketing Solution for Democracy Prep Public Schools

Democracy Prep Public Schools, a 24-school charter network across five states, needed a better way to manage IT support and assets. Before working with Incident IQ, the team relied on email inboxes and Asana for help requests, which led to lost tickets, unclear ownership, and a lack of visibility into who was responsible for what.

Incident IQ provided a unified workflow platform for asset management and help ticketing, including automation rules, mobile access, and integrations with Google Workspace and FileWave. With Incident IQ, Democracy Prep centralized requests, improved ticket tracking and reassignment, distributed work more evenly, and gained better visibility and transparency across campuses, reducing missed tickets and easing the burden on the IT team.

Democracy Prep Public Schools

Xochi Cosme

DIrector of Data Support