Case Study: Coweta Public School streamlines K-12 IT onboarding with Incident IQ

Coweta’s Frictionless Onboarding with Incident IQ

Coweta Public School, a district serving more than 3,500 students in northeast Oklahoma, needed a better way to manage assets and help tickets. With six people on the IT team, Michael Carter was struggling with Chromebook tracking, spreadsheet-based processes, email ticketing, and limited visibility for reporting, audit, and compliance. The district chose Incident IQ, a K-12 workflow management platform for help ticketing and asset management.

Incident IQ helped Coweta quickly onboard district data, including Google and PowerSchool information, while using data validation tools to clean up imports and streamline asset tracking beyond Chromebooks. The platform also tied help tickets to Knowledge Base articles, helping deflect issues and improve self-service, while giving the IT team stronger analytics and reporting. Incident IQ met Coweta’s accelerated timeline, and the district reported better visibility, easier workflows, and a faster, more confident start to the school year.

Coweta Public School

Michael Carter

Director of Information Technology