Case Study: Austin ISD achieves $200K in savings and streamlined service delivery with Incident IQ

Austin ISD saves $200K with Incident IQ

Austin Independent School District (Austin ISD) faced significant challenges due to its reliance on a mix of disconnected systems for technology and service management. This complex environment created chaos for end users, caused frustrating delays for its 10,000 employees, and introduced security risks for sensitive workflows. The district needed a unified solution to simplify processes and enforce better controls.

The district implemented Incident IQ's iiQ IT Pro and iiQ Human Resources Service Delivery products to create a consolidated, branded platform called AISD Help. This solution provided a single destination for all support needs, streamlined workflows, and enabled granular security controls. As a result, Austin ISD saved over $200,000 by consolidating contracts, processed more than 250,000 tickets efficiently, and improved service delivery across its 133 teams, allowing them to be more proactive with real-time data.

Austin Independent School District (Austin ISD)