Case Study: Virtual X Kitchen retains 85% of delivery revenue with Incentivio

Virtual X Kitchen saves 85% of its delivery revenue with Incentivio's web and in-app delivery

Virtual X Kitchen, a ghost kitchen operator in Maryland, faced a challenge with a fragmented online ordering system. Customers had to use separate websites for its four different food concepts, and delivery was only available through costly third-party platforms. This created a confusing experience and caused the brand to lose a significant portion of its revenue to high commission fees.

By implementing Incentivio's all-in-one restaurant engagement platform, Virtual X Kitchen streamlined its operations. Incentivio provided a single system for web and app ordering across all its brands, including a new delivery outpost program with food lockers in apartment lobbies. This solution allowed Virtual X Kitchen to retain 85% of its delivery revenue, increased overall revenue by 24% in one month, and provided customer data for targeted marketing.

Virtual X Kitchen

Jordan Tisaranni

Marketing Manager