Case Study: Roc's Cafe achieves an 84.30% increase in digital sales with Incentivio

Roc's Cafe provides the ultimate digital customer experience with Incentivio and Square having a 77.54% higher check average for digital orders vs in-store!

Roc's Cafe, an in-house bakery and cafe, needed an online ordering system but found the high fees charged by third-party delivery apps like DoorDash to be unsustainable as they consumed the restaurant's entire profit margin. Their goal was to bring delivery and online ordering in-house to be more cost-effective and maintain control over their brand.

They implemented Incentivio's restaurant software to power a fully branded online ordering system integrated with their Square POS. The solution provided a user-friendly experience for customers and allowed for in-house delivery. As a result, Roc's Cafe saw an 84.30% increase in digital sales within the first month and achieved a check average for digital orders that was 78% higher than in-store purchases.

Roc's Cafe

Kenny Rocha

Co-founder