Case Study: Port City Java boosts loyalty and speed with Incentivio

Port City Java boosts loyalty sales 49% with Incentivio

Port City Java, a North Carolina-based coffee chain, faced challenges with its static loyalty program that lacked engagement and provided poor operational visibility across its locations. To address this, they partnered with Incentivio to overhaul their guest engagement technology.

Incentivio provided a flexible platform that improved the loyalty experience with more relevant rewards and introduced Scan to Pay for faster service. This solution led to a 110% increase in loyalty redemptions and a 49% lift in loyalty-driven sales. Incentivio also delivered greater operational visibility and helped scale in-store loyalty orders to over 52,000.

Port City Java