Case Study: Hot Table achieves 300% ROI with Incentivio

Incentivio's CRM, loyalty, ordering and marketing automation platform was selected for its breadth of features and integration with their POS

Hot Table, a fast-growing panini franchise, needed a digital guest experience platform that was fully integrated with their Toast POS. They did not want to manage multiple separate systems for loyalty, ordering, and marketing and wanted to ensure their unique "Press Club" loyalty program remained on-brand.

Incentivio provided its integrated CRM, loyalty, and marketing platform. The solution digitized their punch card system and launched targeted campaigns. This led to an 80% increase in loyalty accounts, a doubling of digital order volume, and a nearly 300% return on investment within a year for Hot Table.

Hot Table

John DeVoie

President