Case Study: From the Hearth achieves 16% same-store sales growth with Incentivio

From The Hearth used Incentivio's mobile and online ordering as new digital channels to improve the guest experience and increase employee efficiency

From the Hearth, a fast-casual restaurant and pie shop in Northern California, needed to improve operational efficiency by offering guests a faster and more convenient way to order outside of peak hours. The company partnered with the vendor Incentivio to implement a new digital guest experience platform.

Incentivio provided an online ordering site and mobile app that integrated with the restaurant's POS system. This solution allowed for convenient pick-up and drive-thru orders. Within two months, From the Hearth saw a 16% average increase in same-store sales and was processing approximately 1,000 digital orders per location each month.

From the Hearth

Jon Watson

Chief Financial Officer