Case Study: Due' Cucina boosts digital revenue with Incentivio

Due' Cucina uses Incentivio and Revel to increase digital revenue by 72%!

Due' Cucina, an authentic Italian fast-casual restaurant, faced the challenge of scaling its brand while managing the high costs and loss of control associated with third-party delivery services. With the acceleration of off-premise dining, especially during the pandemic, they needed a more sophisticated and integrated technology solution for online ordering and customer engagement beyond their Revel POS system. They turned to the vendor Incentivio for a comprehensive restaurant engagement platform.

Incentivio provided an all-in-one solution that integrated online ordering, a powerful CRM, and a marketing suite. This allowed Due' Cucina to launch a successful loyalty program and directly control the customer experience. The results were significant: a 72% increase in digital revenue, a 3.2x higher check average for digital orders versus in-store, and a loyalty program with a 63% average redemption rate, effectively driving measurable growth for the restaurant brand.

Due' Cucina

Davide Macchi

Founder