Case Study: Practice Management Resource Group achieves 18% higher patient collections with Inbox Health

The Leader in Ophthalmology Billing Increases Collections with Improved Patient Engagement

Practice Management Resource Group (PMRG), a leader in ophthalmic medical billing, needed to improve patient collections by offering a more personalized and modern billing experience. Their existing RCM vendor's engagement tools did not meet their high standards, prompting them to seek a new solution from Inbox Health.

By implementing Inbox Health's patient billing platform, PMRG gained access to intelligent, multi-channel communication tools. This solution led to a substantial 18% increase in patient collections for an initial practice, with over 60% of patients engaging with emailed bills and 25% paying through the new online portal. Inbox Health successfully enabled PMRG to enhance patient experience and accelerate its clients' revenue cycles.

Practice Management Resource Group (PMRG)