Case Study: PractiSynergy boosts patient collections and saves time with Inbox Health

Medical Billing Company Owner Katie Fergus Gains Time with Her Family

Katie Fergus, owner of the medical billing company PractiSynergy, faced the challenge of managing an overwhelming number of manual tasks after acquiring the business. This workload was preventing her from achieving the flexible schedule she desired. She needed a solution to automate patient billing and communication, specifically to handle the increasing impact of high-deductible insurance plans and improve patient payment collections for her clients. She turned to Inbox Health for its patient billing software.

By implementing Inbox Health's automated billing platform, PractiSynergy enabled electronic payments and reminders via email and text. This solution led to dramatic results for their clients, including a 30% increase in patient payment collections for one and a 50% reduction in payments being sent to collections for another. The automation also served as a powerful marketing tool, helping PractiSynergy gain 20 new clients while significantly reducing Katie's own workload and operational costs, allowing her to finally achieve her goal of a more flexible and autonomous lifestyle.

PractiSynergy

Katie Fergus

Owner