Case Study: Accu-Med Billing Solutions boosts patient collections with Inbox Health

Leaning on Automation to Accelerate Business Growth

Accu-Med Billing Solutions, a medical billing company, was experiencing steady growth but found its manual process for sending patient statements was hindering further expansion. The tedious, batched mailing of bills led to a high volume of patient phone calls and created a bottleneck. President Robyn Goldberg sought an automated solution for managing patient accounts receivable and discovered Inbox Health at an industry conference.

By implementing Inbox Health, Accu-Med automated its patient billing and communications. The platform sends statements digitally and daily, provides transparency for clients, and allows for easy response to patient inquiries via text and email. This solution led to a dramatic increase in the speed and total amount of patient collections, with some client accounts more than doubling their collections in one year. Additionally, 99% of patients paid digitally and opted to continue receiving bills that way. Inbox Health provided the automation that allowed Accu-Med to grow efficiently without adding overhead.

Accu-Med Billing Solutions

Robyn Goldberg

President