Case Study: Red House Medical Billing increases patient payments with Inbox Health

Jeff Increases Patient Payments by 20% with Personalized Billing

Red House Medical Billing, a medical billing company, faced the challenge of an outdated, paper-based patient billing system that led to low collection rates, patient frustration, and high operational costs. Owner Jeff Hillam sought a solution that would integrate with his existing systems and focus on improving the patient experience to increase payments. He partnered with vendor Inbox Health to address these issues.

By implementing Inbox Health's automated and patient-focused billing solution, Red House was able to personalize communication and offer patients their preferred payment channels. This resulted in a 20% increase in overall payments and a 60% increase in patients paying within 60 days. The solution also reduced paper statements, cut labor costs, minimized errors, and shortened the time between a doctor visit and a statement being sent.

Red House Medical Billing

Jeff Hillam

Owner & President