Case Study: Keystone Medical Management Achieves Faster Patient Payments with Inbox Health

Increasing and Accelerating Patient Payments

Keystone Medical Management, a medical billing company, faced the challenge of high costs and inefficiency in collecting patient payments, particularly for aged accounts receivable. They needed a way to reduce the staff time and expense associated with sending paper statements and processing checks while also accelerating payments. They turned to the automated billing and patient engagement platform from Inbox Health to address this.

By implementing Inbox Health's solution, which utilizes electronic outreach and smart address verification, Keystone dramatically reduced paper mailings and increased patient engagement. The results were significant: Inbox Health helped reduce staff time by 25% and lowered paper costs by 17%. Furthermore, patients paid their bills 39 days faster on average, and the vendor's platform was instrumental in successfully clearing up the aged receivables.

Keystone Medical Management

Amy Koon

Chief Executive Officer