Case Study: ConvenientMD achieves 20% higher patient collection revenue with Inbox Health

How Urgent Care Centers Increased Cash Flow by 20%

ConvenientMD, an urgent care provider, faced challenges with patient accounts receivable and high levels of bad debt due to its reliance on inefficient paper statements. Seeking to improve payment velocity and meet patients where they are, VP Jarod Boissonneault turned to the patient billing platform from vendor Inbox Health for a solution.

By implementing Inbox Health's digital billing and communication platform, ConvenientMD significantly streamlined the payment process for patients. This solution led to a 20% increase in patient collection revenue, with 80% of payments now collected digitally and 85% of patients completing payment within 15 days. The partnership with Inbox Health also enhanced patient loyalty and provided valuable support services for managing inquiries.

ConvenientMD

Jarod Boissonneault

VP of Revenue Cycle Management