Case Study: Keystone Medical Management improves payment efficiency and patient experience with Inbox Health

Embracing Technology to Improve Efficiency and Patient Experience

Keystone Medical Management, a nationwide medical billing company, faced a challenge with high patient call volume and inefficient payment processes. To address this without hiring additional staff, they partnered with the vendor Inbox Health to utilize its patient billing, support, and payment service.

The solution from Inbox Health provided a transparent, digital portal for patients to view statements and make payments at any time, which drastically reduced call volume. This allowed Keystone to reallocate staff to more strategic work while patients paid their bills up to five times faster. The results included substantial cost savings, more efficient use of staff, and improved scalability for their growing business.

Keystone Medical Management

Amy Koon

Chief Executive Officer