Case Study: Prestige Medical Billing achieves faster patient payments and streamlined billing with Inbox Health

Dottie Jackson Gains Back Confidence in Her Business

Prestige Medical Billing, a medical billing service provider, was struggling with an inefficient patient payment system that created excessive workloads for its staff. The outdated software caused technical issues, delayed payment postings, and led to a high volume of patient and provider complaints. This inefficiency threatened the company's reputation and profitability, forcing CEO Dottie Jackson to spend valuable time on manual tasks instead of business leadership.

By implementing Inbox Health's patient billing platform, Prestige Medical Billing automated payment posting and enabled secure patient communication via email and text. The solution from Inbox Health resulted in the month-end process being reduced from two weeks to just two days. Patient payments increased significantly, with some arriving 15 days earlier, and the company became profitable for the first time in a decade despite additional costs.

Prestige Medical Billing

Dottie Jackson

Chief Executive Officer